Policies

                      
                   At Rose Petals & Blooms...
 
We  hold firmly to the adage "The Customer is Always Right."  Mediocre customer service is not permitted from our company.  Your concerns and opinions will always be primary.  Please take a moment to read our polices before placing an order.
                                                  Thank you!  
 
                                  Payment Policy
 
We accept payments through Paypal, money orders, and personal checks.
Payment is due at the time of purchase.  All major credit cards are accepted through our secure online server.  Our shopping cart provider is Paypal.  Your information is processed through Paypal's secure servers and your privacy is protected by Paypal's SSL technology.  
Please Note  You may now use your credit card directly without having a Paypal account. You do not have to be registered with Paypal to make a payment through themPalPay is a secure payment service that will never use your information but for this sale.   
                     *To learn more, please go to www.PayPal.com *
 
If you prefer to pay by check or money order:  Payment must be received within 7 days of purchase. Money orders are considered cash and do not require a clearing time.  All items will be held until check clears with our bank (10-14 business days.)  If payment is not received within 7 days, all items will be returned to inventory and re-listed for sale.   
                     There is a $25 fee for returned checks.
           Please make checks/money orders out to:   Michelle Bowen 
 
                        Payments are to be mailed to: 
                                            Michelle Bowen
                                 8391 Back Creek Valley Road
                              Hedgesville, West Virginia  25427

International Sales must be paid for with PayPal in USD for the amount of purchase and shipping (billed separately) only. 
                                         
                                           Shipping Policy
 
We ship via USPS Priority Mail with confirmation number for items that meet size requirements. Insurance is available upon your request. 
 
 Larger items are shipped using Fedex, UPS or Greyhound.  
*Please note* Item ships once shipping payment is received.  Thank you~ 
 ~*~
We offer worldwide shipping. We use USPS Priority Mail , First Class International  depending on the size and weight of item.  The shipping rates apply to the Continental US only.  All others, including Alaska, Hawaii and international customers please e-mail us for shipping cost. 
*Some items are over sized and can not be shipped internationally, please check with us prior to purchase.*
                            
Please allow 48 hours for your item to be processed and shipped. You will receive an email confirmation when your purchase is shipped.
Please note: We do not ship on weekends or holidays
 
               Combined Shipping for Multiple Purchases
Shipping discounts are available for multiple purchased items shipped to the same address. If you wish to purchase multiple items, email us with the item numbers.  We can give you a combined shipping quote & with your approval, forward a Paypal invoice to you with the adjusted shipping rate.
 
                                             Refund Policy
 
We offer vintage "one-of-a-kind,"  Shabby ~ Cottage Chic treasures that embrace  romance and a time worn appeal.  Each treasure we offer is stunning and we are committed to describe each item to the best of our ability. 
 
These treasures are vintage, they may possess slight imperfections that give them their Shabby~Cottage appeal that we hold so near and dear to our hearts. Vintage finds and hand painted treasures are  NON REFUNDABLE.  
 
If you have concerns regarding an item, please don't hesitate to ask questions before ordering...
 
                                     Contact Information
                                   
                                      Proprietor~ Michelle Bowen
           Email: rosepetalsnblooms@yahoo.com     Phone: (304) 582-1258
 
 8391 Back Creek Valley Road
Hedgesville, West Virginia 
25427
 
 All orders placed are covered by our policy terms.  Any claims for damage (due to shipping only)  must be emailed to us immediately for a return authorization number.  All packing and the original product must be returned to us in order for refund.  No refund will be made until original product is returned.
 
                                             Privacy Policy
 
Rose Petals respects your privacy. We will not under any circumstance share your name, address, telephone number, or email address with any third party without your permission.
 
                                          Lay-Away Policy
 
We are happy to accept lay-away payments on orders over $100.00.  Please contact us in advance.  Terms for lay-away:  1/3 of balance is due at time of order, 1/3 in 15 days and final 1/3 in 30 days.  The order will not be shipped until full balance has been paid.  Failure to make payment will nullify the sale.   Money already paid will be refunded less 20% of total sale, for re-stocking fee. 
 
Thank you so much, we look forward to doing business with you!